March 2007

It is at this time of year that we all begin to anticipate the first signs of spring that signal the coming of warmer weather and longer days. At my house, this is also the season when spring-cleaning begins. This spring, at Canadian North, our way of spring-cleaning includes preparing for increased leisure travel. Let me share with you some of the steps we are taking to ensure your future travel is as smooth as possible.

In 2006, we were fortunate to have expanded our operations substantially with a 25% growth in our fleet. To support this growth, we have:

• bolstered our airport operations with additional ground handling and counter staff at our key airports;
• added supervisory staff and augmented the ongoing participation of my senior management team (including myself) in the operation of our key airport locations;
• enhanced our training programs for new and existing staff and
• reviewed all of our ground handling equipment requirements and are adding additional equipment as necessary to ensure flights run smoothly.

These changes will not only help enhance our service during leisure travel, but will improve our on-time-performance and enhance our ability to deliver consistent, value-added service to each of our customers throughout the year.

Looking towards the future, we will continue to seek improvements in every area of our operations in order to provide you with a travel experience that is second to none. That is my personal commitment to you. Thanks and welcome aboard.

Tom Ruth
President of Canadian North 

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